Help & Support

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FAQs

Frequently Asked Questions

The most common questions we hear from clients across our products and services.

How do I get started with One Nova Solutions? +
Reach out through our contact form or book a call. We'll do a short discovery conversation to understand your goals, then recommend the right mix of products and services.
Do you offer cloud hosting, on-premise, or both? +
Both. Products like our Workflow Automation Bot and CRM Application can be deployed as fully managed cloud hosting, or entirely within your own infrastructure for teams with strict data residency or compliance needs.
What's included after a product or project launches? +
Every build includes a support period covering bug fixes and monitoring. Ongoing maintenance, feature additions, and BPO support can continue on a retainer after that.
How long does a typical project take? +
It depends on scope — a website can launch in a few weeks, while a full CRM or mobile app typically runs 6–12 weeks. We'll give you a concrete timeline after discovery.
Can I combine multiple products and services? +
Yes — many clients pair our Workflow Automation Bot with OCR/IDP for document-heavy processes, or a custom CRM with AI voice agents for sales and support. We design these to work together from day one.
How do you handle data security and confidentiality? +
We sign NDAs on request, and on-premise hosting options keep your data entirely within your own environment. Cloud deployments follow standard access controls and encryption in transit and at rest.
I found a bug or issue — how do I report it? +
Use the "Submit a Query" form below and select "Bug / Issue" as the category. Include as much detail as you can (what happened, when, and any screenshots) so we can resolve it quickly.
Still need help?

Submit a Query or Report an Issue

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Prefer to talk it through?

Reach us directly by email or phone — we're happy to help.

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contact@onenovasolutions.com

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+91 79727 19669